Data deletion instructions

How to request deletion of your data from Masal Connect, and what happens to it in each case.

If you are a WhatsApp contact of a company that uses Masal Connect

The company you talked to is responsible for your data. You can ask it for deletion directly.
You can also write to us at hola@masalglobal.com with your phone number and the company’s name. We confirm the request within 5 business days, coordinate it with that company and complete the deletion within the following 30 days. We let you know when it is done.
Your messages, files and contact data in Masal Connect are deleted. If you had opted out of marketing, we keep only your number with that flag, so your request keeps being honoured.
We cannot delete the copy the company may keep in its CRM or on its phones; that request must be made to the company.

Write to hola@masalglobal.com from your user’s email, or ask your company’s account owner to request it. We confirm within 5 business days and complete the deletion within the following 30 days.
Your user is deleted or anonymized. Audit records required by law or for security are kept without your contact details.

The account owner requests it at hola@masalglobal.com from the registered email.
On closure, numbers are disconnected, API keys and webhooks are revoked and the CRM is unlinked. For 30 days the owner can export all the data from the portal.
On day 30, messages, files, contacts, users and connections are deleted automatically. Only the company name, billing data and records required by law are kept.
The Privacy Policy and the Terms mention a maximum of 90 days: that is the outer limit we allow in case the automatic deletion needs to be repeated. Normally it happens on day 30.

The WhatsApp Business account and the number belong to the company and are not deleted when Masal Connect is closed. The company can also revoke Masal’s access from its Meta Business Manager at any time.
Meta may keep copies of messages in its Cloud API infrastructure for up to 30 days under its own terms; Masal does not control that period. For data about your personal WhatsApp account, see the WhatsApp privacy policy (whatsapp.com/legal/privacy-policy).

To protect your data, we may ask you to confirm that the number or email belongs to you before deleting.